PCN & EOL Policy

Product Change Notice Policy

ADATA will endeavor to notify customers of any substantial changes that may affect the manufacturing or sale of products, including but not limited to appearance, dimensions, quality certifications, functions, features, and reliability/durability indicators. Prior to implementing such changes or modifications, ADATA will do its utmost to issue a PCN to customers in accordance with the following guidelines:

  • The PCN will include the following information:
    • Product part numbers for affected items
    • Reasons for change and description of change
    • Replacement product recommendations
    • Date product change will take effect, product final purchase date, product final ship date
  • ADATA will issue the PCN six months in advance if changes relate to Flash memory or storage
  • For controller firmware changes, ADATA will issue the PCN three months in advance
  • In cases that involve changes to key hardware components (such as PCB), ADATA will issue the PCN six months in advance
  • After a PCN has been issues, all customer final purchase orders must be fulfilled within four months
  • ADATA reserves the right to modify, add, or remove products at any time in keeping with specific terms and conditions of sale and in the event of changes being required due to factors beyond ADATA control (natural causes, government regulations, etc.)

End-of-Life Policy

ADATA delivers the most advanced, optimized, and industry-leading products it can produce to customers. In order to best perform this duty, older products may need to be discontinued so that resources can be best utilized on more relevant and beneficial solutions. When the decision has been made to retire a product, ADATA will issue an EOL notice to customers.

  • The EOL will include the following information:
    • Affected product part number
    • Reason for EOL decision
    • Replacement product recommendations
    • Plan for ending sale of affected product, final date of purchase, and final shipping date
    • Warranty and RMA terms and details
  • In the event of product redesign, availability reduction, or scarcity of key components, ADATA will issue an EOL six months in advance.
  • ADATA will do its best to maintain RMA and spare part services for three years after EOL, regardless of warranty status.
  • Existing warranties will be unchanged for a maximum three years after EOL.
  • All final purchase orders for EOL products must be fulfilled within four months.
  • ADATA reserves the right to modify the final purchase order date final shipping date irrespective of the above EOL guidelines, subject to specific terms and conditions of sale or factors beyond ADATA control. (natural causes, government regulations, etc.)